Over the last two weeks, my fellow bloggers, Kris Bush and Maggie Leark, have both talked about our driver scorecard called OneScore from the perspective of the driver and the fleet manager. This week, I'm going to lift the hood on OneScore a little more and give you a taste of where it's headed.

With ever-rising operating costs, fleet managers are often on the lookout for savings and more efficiencies. The typical challenge revolves around the diminishing returns of going through the same variables repeatedly to no avail, with marginal returns. You can only squeeze a budget so hard before it starts to hurt!

Fleets are hungry for ways to increase productivity, reducing operating expenses and lessening downtime for drivers, that's a fact. OneScore is here to help identify where these tough-to-find- opportunities may be hiding. OneScore is made up of three major buckets of data points – driver safety, efficiency and compliance, where each and every variable is scored against our aggregated internal benchmarks. This framework helps us have more intelligent discussions on what to focus the fleet on to unlock savings.

Our data-centric approach has proven that one of the most neglected fleet-cost villains is in fact the driver behavior itself, regardless of the size of the fleet.

OneScore today – Safety and Telematics

If we are not watching driving behavior carefully, it can easily have a negative impact on a company’s bottom line. Better understanding of key data points can help bring clarity to poor total cost of ownership (TCO), and bring to life agonizing trends and enable fleet managers to take action to stop the "bleeding."

Many of us were awestruck by some of the figures shared by our telematics partner, Geotab, not too long ago. They said employers in the United States collectively pay $60 billion annually for motor vehicle crashes involving their employees in direct expenses – wow! The Occupational Safety and Health Administration (OSHA) reported that each fatal car crash averages a payout of $500,000. This loss can exceed $1,000,000, depending on the severity and legal outcome.

Sadly, it doesn’t end there. Poor driver behavior can also adversely impact the number of vehicle incidents, driver productivity, vehicle downtime and replacement. Poor driving can also increase fuel and maintenance costs by large percentages, hitting a fleet’s efficiency performance levels. As the saying goes, more is NOT always better. However, in this context, data abundancy bodes well with what we are trying do with OneScore.

Though the world at large is still getting used to the advanced features in today’s cars to keep people safe, more Adaptive Driver Assistance Systems (ADAS) data points will bring additional opportunities to connect vehicle data with TCO. With advanced tech like lane and steering assist that beeps [loudly] every time you take your eyes off the road, or when there’s a car right in your blind spot, drivers can get real-time car feedback for corrective action, but so can fleet operators! With embedded technologies becoming more common, carmakers are collecting massive amounts of data from every make and model out there.

A whole bunch of data

It wasn’t too long ago, in the late 1990s, when the first vehicle tracking systems began to emerge with single client-server connectivity. But with the speed of technology advancements, telematics is a prevalent resource to gain insight from fleet drivers and the vehicles they are riding.

It's not hard to gain access to a flood of historical and real-time data these days, but the challenge is how to adequately unpack these vehicle and driver data points while marrying them with other sources of information to make the effort worthwhile.

Connecting the dots – Let's get some actionable insights PLEASE!

It is with enthusiasm that we believe in the opportunity to promote fleet safety and greater fleet efficiencies through gaining a deeper appreciation of this daily “data-rich” alliance between drivers and their wheels. With the MyLeasePlan mobile app, we are gathering relevant connected and non-connected driver and vehicle data and weaving them into OneScore. This is unique in our industry. Some scorecards out there are still static reports – we think that's just not good enough for the modern fleet.

With OneScore, we empower fleet drivers to be the best fleet driver they can be. Because we aggregate OneScore data from any departmental structure or organizational model our clients need, OneScore is also fleet branch friendly. It goes without saying the tool can be seen at an enterprise level, too. Our algorithm-based method tracks, scores and provides feedback to drivers and fleet managers on their performance – and it's more than just safety data. OneScore cuts across performance indicators in three categories – safety, efficiency and compliance – and lets drivers and fleet operators know how they can be safer, more efficient, and in turn, reduce fleet costs.

The process of seamlessly joining all fleet activity into one easy-to-read score with the ability to drill down to see how drivers compare to their peers gives us an opportunity to better communicate with our drivers and determine focus areas.

A window into the future

At LeasePlan, we have taken the extra steps with our development teams to ensure our fleet analysis and data models are permeating into the business rather than nurturing siloed data sources. It is impossible to fully search the data points when you can't work horizontally between different data sources.

Recently, my buddy Greg Buckland, LeasePlan USA's CIO, and I spoke at an AFLA conference about “The Problem with Big Data” and how to turn information into a strategic asset. We discussed a rather healthy approach to “getting dirty” with big data. Talking from experience, we suggested the audience start small. Start by working out what you want to know first, then work out how you're going to get the information. This approach has helped us continue to evolve OneScore into a consultative tool. By elevating fleet performance into a dynamic scoring mechanism, it enables a simple conversation about what matters the most for our clients.

As for what's next – we will be taking OneScore from the responsive to the predictive. It will become not only a window into the present of your fleet, but somewhat of a crystal ball giving you insight into where your fleet's performance is headed, and where to make improvements to change that trajectory!

If you'd like to learn more about our telematics, safety and OneScore solutions just contact us!

About the author

As executive vice president of transformation at LeasePlan USA, Smolka is leading the strategy to drive modernization and innovation across the U.S. subsidiary and launch the company further into its journey to deliver what's next for fleet, mobility and connected vehicles. Smolka's career has consistently revolved around digital transformation, developing cutting-edge technologies and leveraging the power of big data to create and deliver value. With a strong history of successes, Smolka is a proven leader poised to transform the fleet industry. Smolka has an MBA from Emory Goizueta Business School.




*LeasePlan is committed to ensuring we handle customer, business partner and employee data to a high and compliant standard. We were one of the first companies to introduce a set of binding privacy rules across the whole of our organization, and we have established a dedicated Privacy Office to make sure those rules are upheld. But this does not make us complacent. As technology develops and our use of data changes, LeasePlan is continuously working to improve our data protection policies, processes and systems.

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Last week, Kris Bush, our vice president of product management, and LeasePlan fleet driver, explained how OneScore helps him be a better fleet driver. OneScore, the driver scorecard, is an awesome tool for helping each of us keep safe, efficient and compliant on the road. However, OneScore doesn't just benefit the driver, it's also a valuable tool for the fleet manager.

As LeasePlan's vice president of client experience, I manage a team that looks after our outsourced fleets. That makes me the fleet manager for nearly 60 different fleets of various shapes and sizes! I'll let you in on a little secret right now – my team and I couldn't succeed on behalf of our clients each and every day without OneScore.

OneScore – the basics for fleet managers

As a fleet manager with 38 years of experience, I know there are three key elements to running a fleet well:
1. Safety – safety is, quite simply, number one!
2. Efficiency – if we want our stakeholders to see value in a fleet, we have to run it as efficiently as possible.
3. Compliance – this area of fleet management directly underpins the other two where we have to be compliant to stay safe and efficient!

So, when I log in to check out a fleet's OneScore and I see it's anywhere south of 95/100 (100 is the only time we relax!), I know I need to dig a little deeper into what's causing the dip. Because LeasePlan understands what matters to our clients, and how to manage a best-in-class fleet, I can immediately tell from OneScore which of the above categories is causing the drop. Now it's time to put my investigator hat on!

OneScore – digging deeper and solving problems

Here's where OneScore really gets useful. It works like a series of indicators, pointing me to where the issue is.

Let's say I see the issue is with safety. The two main aspects of safety within OneScore are motor vehicle record checks (MVRs) and incidents. Immediately I can go and see if there are MVRs that are returning negative results, or if there have been some incidents recently.

When the impacted area is MVRs, I can work with other teams like HR to iron out the issues. If it's incidents causing a problem, I can look at our safety solution and recommend training for those who've been involved. Trends can point me in the direction of implementing wider training initiatives. If this is going to incur a cost, I can already show where the ROI will be to our stakeholders.

Perhaps the lower score is associated with maintenance. Luckily, at LeasePlan, we have an amazing Analytics, Consulting, and Transformation team (ACT) who have built a series of interactive dashboards. This enables me (and all our clients) to see, in seconds, where the maintenance issue is. If there's a small number of drivers causing the score to suffer, I can drill down to the exact details. Sometimes, it's as simple as a few people who've let oil changes slide.

We know as fleet managers missing an oil change can cause serious future problems. We also know that when life gets busy it's one of the things many people let slide. Sometimes, getting that maintenance score back up is as simple as giving a driver a call and reminding them that they need to get preventive maintenance done to keep things on track.

I've often found that someone's been on leave or had a child recently and got busy. All they needed was that reminder to make their vehicle a priority. If there's more of a trend in a particular region, I might see if there's a new regional leader who doesn't quite understand the value of a well-run fleet. I can give them a call and help them understand that costs put off now (e.g. an oil change), can quickly lead to heftier costs (e.g. a new transmission) down the line. It can also chip away at next quarter's results and leave your bottom line lacking in the longer term!

If the issue is with compliance, it could be as simple as a local government paperwork delay. As a result, I put my communicator hat on to let drivers know what's happening. Now, if a new tag is delayed because a DMV has gotten behind with applications, drivers will soon be able to ask Elle – our new virtual assistant in the MyLeasePlan app – "is my tag delayed?" That way, if they notice the OneScore dip before we reach out to them, we can ease their concerns instantly.

OneScore – the bottom line

I love the fleet industry. I started working in a temporary role and just couldn't leave it! Throughout my career I've had to use spreadsheets, analysis and sometimes simply "hunches" to get to the root of where exactly a fleet's performance needs improvement. Now, all I have to do is log into OneScore and follow those indicators.

If you'd like to find out more about how we can help you run a best-in-class fleet, just drop us a line! Or check out more on OneScore.

About the author
As Vice President of Client Experience, Maggie Leark leads a team of dedicated client service professionals. Maggie and her colleagues also provide our outsourced solutions including MyFleetResource and MyFleetProfessional. With 38 years of experience in the fleet management sector there's no challenge she, and her team, can't overcome for our clients.

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Welcome to the December Product Rundown! We’re accelerating into 2020 with new driver communications, new MyLeasePlan app features and a brand new, fully-integrated telematics platform that just so happens to be the first in fleet.Welcome to the December Product Rundown! We’re accelerating into 2020 with new driver communications, new MyLeasePlan app features and a brand new, fully-integrated telematics platform that just so happens to be the first in fleet.

OneConnect reinvents telematics for LeasePlan

We are using interactive dashboards to help us visualize data in ways we never have before. With OneConnect, the brand new connected vehicles platform here at LeasePlan, we’ve found a way to help fleet managers analyze historical driver and vehicle data in one convenient place. We’ve rolled out OneConnect within our very own fleet to start, and we’re here to tell you the solution truly is a game changer.

So, it’s fully integrated – what does that really mean?

This means for the first time ever, we can visualize our telematics data and our very own proprietary fleet data in the same place. Traditionally, telematics offerings have been siloed off from FMC datasets, often available through a separate view that can be downloaded and manually integrated to drive deeper insights. And while this does serve as a perfectly viable solution, OneConnect takes it a step farther. The platform marries rich telematics data from Geotab with your fleet’s key data points, including everything from fuel tracking to vehicle oil life.

What kind of driver data can I see?

OneConnect is specifically designed to integrate data points from our driver scoring solution, OneScore, which adds a unique value to the platform. Fleets opted into OneScore can visualize driver performance according to OneScore data, allowing us to not only view our most risky drivers, but the least risky drivers in our fleet as well. This makes it easier for us to reward top performers for a job well done, and to establish a baseline for what good driving behavior looks like for our fleet.

For fleets not opted into OneScore, this level of detail can still be attained through event counts instead. Because OneConnect keeps tabs of speeding, seatbelt, harsh braking and acceleration events, these metrics are also readily available to best illustrate your fleet activity.

Want to test drive OneConnect? Reach out and let us know.

Digital maintenance guides get the ‘thumbs up’

You let us know digital vehicle maintenance guides (VMGs) are in demand, and we’re excited to announce they’ll be coming soon. While drivers can still use the printed VMGs found in their driver onboarding packets, the MyLeasePlan app will now feature a digital VMG for easier driver access. Some of the perks of this new feature:

  • Details of the last maintenance service will also be visible, as well as future maintenance mileage thresholds and their respective services
  • Mileage thresholds will be identical to those listed on the printed VMGs – there are no changes to the maintenance schedule itself
  • No need to worry about keeping track of the VMG or damaging it with shop residue

If you’d like to know more about any of the products or services you see here, feel free to reach out to an account manager to get started today.

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